FAQs
We’re here to make your shopping experience easy and enjoyable.
📦 Ordering
Q: Is there a minimum order quantity?
A: A: No. There is no minimum order quantity. Feel free to try any of our products.
Q: Can I send a Chakula order as a gift?
A: Yes! At checkout, enter the recipient’s name and shipping address.
If you’d like to include a personal note, email us at info@chakulallc.com with your order number and message right after you place your order.
🚚 Shipping
Q: Where do you ship?
A: We currently ship anywhere within the continental U.S.
Q: Do you ship outside the U.S.?
A: Not yet — but we hope to offer international shipping in the future. Join our email list to be the first to know!
Q: How is shipping calculated?
A: Shipping is automatically calculated at checkout based on the total weight of your order and your shipping address. Shopify combines everything in your cart to give the most accurate rate before you pay.
Q: How long does delivery take?
A: Most U.S. orders arrive within 3–7 business days after processing.
Orders are usually processed within 1 business day, and tracking information will be emailed to you as soon as your order ships.
Q: How do I track my order?
A: You’ll receive a tracking link via email as soon as your order ships. You can use it to follow your package every step of the way.
🍞 Products & Storage
Q: Where are your products from?
A: Our products are made in Kenya and imported directly to the U.S. We’re proud to bring you authentic Kenyan pantry staples.
Q: How should I store the products?
A: To maximize freshness, store products in a cool, dry place. Once opened, keep flours and grains in airtight containers.
Q: Will the products expire?
A: Our products are shelf-stable pantry items. The “Best Before” date refers to peak freshness and quality, not food safety. When stored properly in a cool, dry place, most products remain fresh well beyond the best before date. Whole-grain products are best consumed sooner or stored refrigerated or frozen for maximum freshness.
💳 Payments & Orders
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure checkout options through Shopify.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, call 470-807-0224 or email info@chakulallc.com immediately. We’ll do our best to assist before the order is processed.
🔁 Returns & Issues
Q: What’s your return policy?
A: Because we sell food items, we cannot accept returns — even if unopened — to ensure safety and quality.
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at 470-807-0224 or info@chakulallc.com We may request photos so we can resolve the issue quickly.
🏪 Wholesale & Business
Q: Do you wholesale to stores or restaurants?
A: Yes! We welcome partnerships with restaurants, specialty grocers, and community markets. For wholesale inquiries, call 470-807-0224 or email info@chakulallc.com
🙋🏾 Still have questions?
We’re always happy to help!
Call 470-807-0224 or email info@chakulallc.com anytime.