Refund policy

No Returns for Food Safety

Because Chakula specializes in food products, we do not accept returns or exchanges — even if packages are unopened — to maintain the highest standards of food safety and quality. Once our products leave our facility, we cannot guarantee proper storage conditions, so we’re unable to resell or reuse them.

Damaged, Defective, or Incorrect Orders

Your satisfaction is very important to us. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can review the issue and resolve it quickly.

You can reach us at:
📞 470-807-0224
📧 info@chakulallc.com

Please include your order number, a brief description of the issue, and clear photos of the affected items. This helps us process your claim faster.

Resolution Options

Once your request is reviewed, we may offer one of the following:

A replacement of the affected item(s)

A partial refund for the affected portion of your order

A full refund if the issue affects your entire shipment

Refunds are issued to your original payment method and may take 10 days to appear once approved.

Order Cancellations

Orders can only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled or modified.

Contact

If you have any concerns about your order, please reach out to us directly at info@chakulallc.com or 470-807-0224. We’re always happy to help ensure your experience with Chakula is a positive one.